IT teams can use RPA platforms to create, monitor, manage, reuse and secure bots and their activities. As a business function, it’s famous for repetitive, time-consuming tasks like data entry, reporting, cross-checking, and record keeping, which are the perfect food for RPA bots. On the other hand, most processes are more or less structured and rule-based, as there are almost no exceptions or human decision-making involved. Projecting short- and long-term financial strategies takes a lot of preparation and research.

The bank automated the system with an RPA vendor so customer service agents could complete an electronic form over the phone. The form would then be sent to a central mailbox, where the RPA system processes it with no manual intervention. Trade finance involves multiple international parties coordinating and ensuring the delivery of goods and payments. Banks and companies communicate through letters of credit (LC), bank guarantees (BG), and other documents that need to be processed. Any inconsistencies can be addressed immediately, leading to an improvement in overall resolution handling and timing.

#12 Automated account closure

However, the changing business landscape demands faster integration of data and seamless automation. For years, organizations have been trying to find financial improvements through enterprise systems, reporting tools and stopgap measures that attempted to eliminate repetitive manual actions. Gartner studied leading shared services teams to identify common obstacles when installing finance robotics, capabilities required to keep pace with digitalization, and steps for managing finance robotics. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month. Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur.

rpa use cases in finance

Implementing bots against FTEs radically reduces the manual hand-offs and eliminates mistakes by double-checking for vendor invoices and payments. According to a report by Gartner, human error with finance functions produce about 25,000 hours of rework which costs about $878,000 per year. Since the traditional process is repetitive, rules-based, and requires consistency and accuracy, RPA offers you various benefits, such as billing your customers faster and more efficiently. RPA creates a bot to use your existing infrastructure, IT solutions, apps, and other digital systems efficiently and effectively for completing repetitive tasks. With so many benefits, banks should explore implementing RPA in all of their operational areas to improve customer experience and gain a competitive advantage. The loan application procedure is a fantastic option for RPA to show its potential.

Common Robotic Process Automation (RPA) Use Cases

Receive PO data available in the accounting system with that of invoices and inform the right stakeholders in case of any open PO/debit memos, void POs and exceptions. In the accounting system auto-search based on invoice and PO, confirm the availability in the open PO and debit memo queues. Check for the correct vendor and for any amount variance allowed, create a log for the exceptions, and email it to the stakeholders. Automation gaps often exist when certain activities must take place across different computer systems. A common example is the need to retype information from one application into another. Other examples include manually updating financial information in ledgers and relying on clunky spreadsheets for data.

Not only will this boost customer satisfaction—it could lead to increased sales and revenue for your organization, too. Before businesses will introduce automation, some look to other solutions to help revamp processes. The UiPath process mining solution provides insights on how the order to cash (O2C) process is performing and gives you the opportunity to verify the root cause of any issues.

Digital Transformation Use Cases in the Oil and Gas Industry

Accordingly, you can have a lean, cost-efficient team by reducing operational costs while ensuring high compliance standards and minimal human errors. Societe Generale Bank Brazil is one of the leading banks in Brazil that provides services for both corporate and institutional clients. The financial institution faced a common problem among banks — employees spent too much time on daily reporting, preventing them from performing more important and cognitively-demanding tasks. In partnership with a software development company Fortra, Societe Generale automated the entire reporting process with RPA, saving 6 hours of work per employee per day. RPA usage is skyrocketing in several functions of an organization, driving even more value and efficiency in the areas of finance, accounting, audit and operations.

rpa use cases in finance

Digitize reconciliation processes, eliminate errors from workflows, and automate data extraction, freeing up analyst time to focus on more strategic work. Automatically capture data from paper documents, contracts, and PDFs by using intelligent document processing and integrate it with ERP system. Auto-collect data from ERP and other F&A enterprise systems and generate reports by using RPA. Improve efficiency and productivity by limiting manual intervention only for eyeball verification. Download data from documents received in unstructured formats from different sources and auto-downloaded from bank websites with tools such as RPA. Auto-read and ingest the data with intelligent data capture or intelligent document processing.

Fixed asset project accounting

Coordination between the mortgage company and the client for the required documentation wastes too much time for the mortgage agent. A single mistake by the bank employee or the client can further delay the whole process. Timely and accurate processing leads to building a happier workforce that, in turn, builds a satisfied customer base and a successful business. On top of that, the approval matrix and process may lead to a lot of rework in terms of correcting the formats and data. Automation can take up this tedious, repetitive task while ensuring the correctness and forwarding the invoices to the aligned approving authority in no time.

  • At Itransition, we provide experienced teams that specialize in deploying RPA solutions to enable digital transformation in the finance industry.
  • In fact, recent Gartner research shows that around 80% of finance leaders have already implemented or are planning to implement RPA.
  • One of the best benefits of RPA for finance is budget planning and forecasting.
  • It also reduces waiting time for customers by speeding up the processing of data.

New customers can open new accounts and apply for additional products in minutes with automated Know Your Customer (KYC) validation. Banking and financial organizations can use AI capabilities to make RPA automate the complex processes that require decision-making. This further enables employees with smart AI agent assistance while resolving customer queries and enabling smart conversations with instant resolution. As was mentioned before, only a few business processes can undergo complete automation. In the financial industry, some tasks can rely on robots to a great extent; others cannot be automated with the available technologies.

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Contact us today and tell us about your project so that we can build a unique tool that will help your business prosper. NIX is a team of 3000+ specialists all over the globe delivering software solutions since 1994. We put our expertise and skills at the service of client rpa use cases in finance business to pave their way to the industry leadership. Based on the earlier outlined use cases of RPA in banks, you can get an idea of your own stellar case study. Correlate those examples with your company and estimate the investment vs. gains that RPA will bring.

rpa use cases in finance

He has worked with clients across multiple industry domains including Retail & FMCG, Government, BFSI, Manufacturing and Telecom. It automatically collects information for disclosures and processes the fair value adjustments and entries. It reads and populates financial statements and is also capable of conducting ratio analysis. So, if you have any queries regarding the RPA implementation process, its benefits, and how it will work for your business, just drop us an email at

Trade Finance Operations

However, they do it faster and more consistently than people, without coffee and smoke breaks. Modern organizations could hardly retain a competitive edge without implementing the appropriate software tools. Robotic process automation in the banking industry can optimize multiple operations and enrich both businesses and their customers. RPA in banks includes solutions that aim to automate monotonous, high-volume, routine business procedures and enable banks to save time, expenses, and resources. The respective banking technologies and CRM integration services allow customers to process payments, withdrawals, and deposits and provide other banking activities without the need for human intervention. A. The benefits of RPA in finance industry are growing rapidly as it can effectively automate tasks of repetitive nature that are prone to cause errors and are time-consuming when performed manually.